Customer Success Manager Ecommerce biella

Did you know that most wool garments produced worldwide have one of our products inside?
Our core business is to develop, produce and distribute yarns, coming from our own factories in

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Germany, Italy, Poland, Romania, Bulgaria, China and soon Vietnam.
Our main markets are Europe, Asia, USA and NZ. Headquartered in Nuremberg, Germany,

we are a family owned company with over 3.200 employees.
We all have a great passion for what we are doing.

We want to get to the point where anybody in this industry who manufactures wool garments comes to us first.

For our location in Gaglianico – Biella  we are looking for a Customer Success Manager Ecommerce

(m/f)

Tour tasks:
eCommerce implementation (Microsoft Dynamics D365)
Support modelling and testing defined business processes (incl. BIC tool training)
Holding workshops and trainings in D365 processes
Customer service & support
On-boarding eCommerce customers
Supporting the eCommerce customer along the buying journey (D365 and Intex)
Maintaining the eCommerce back-end system including prices & surcharges
 
User experience improvement
Detecting interface and processes optimizations & solutions
Analysing user behaviour and monitoring market develop
Your Qualification
Fluent in English and Italian
Experience in eCommerce preferably B2B
Experience in customer support
Preferably D365 system knowledge
Strong communication skills
Customer and solution-oriented thinking
Preferably Business process modelling skills
Curious towards new technologies and processes
Strong MS-Office skills

We offer
Unique opportunity to support and establish a new sales channel in B2B
Attractive opportunities in a financially strong and expanding company with flat hierarchies
Help to shape our future with a lot of team spirit

Suedwolle Group Italia SpA live flat hierarchies and give you the freedom to contribute with
good ideas and creativity.
In addition, we offer you the best framework conditions for your professional as well as
personal development.
Looking forward to hearing you!

Please sent your CV in English in Italian by replaying to this job advertisement

Did you know that most wool garments produced worldwide have one of our products inside?Our core business is to develop, produce and distribute yarns, coming from our own factories inGermany, Italy, Poland, Romania, Bulgaria, China and soon Vietnam.Our main markets are Europe, Asia, USA and NZ. Headquartered in Nuremberg, Germany,we are a family owned company with over 3.200 employees.We all have a great passion for what we are doing.We want to get to the point where anybody in this industry who manufactures wool garments comes to us first.For our location in Gaglianico – Biella  we are looking for a Customer Success Manager Ecommerce(m/f)Tour tasks:eCommerce implementation (Microsoft Dynamics D365)Support modelling and testing defined business processes (incl. BIC tool training)Holding workshops and trainings in D365 processesCustomer service & supportOn-boarding eCommerce customersSupporting the eCommerce customer along the buying journey (D365 and Intex)Maintaining the eCommerce back-end system including prices & surcharges User experience improvementDetecting interface and processes optimizations & solutionsAnalysing user behaviour and monitoring market developYour QualificationFluent in English and ItalianExperience in eCommerce preferably B2BExperience in customer supportPreferably D365 system knowledgeStrong communication skillsCustomer and solution-oriented thinkingPreferably Business process modelling skillsCurious towards new technologies and processesStrong MS-Office skillsWe offerUnique opportunity to support and establish a new sales channel in B2BAttractive opportunities in a financially strong and expanding company with flat hierarchiesHelp to shape our future with a lot of team spiritSuedwolle Group Italia SpA live flat hierarchies and give you the freedom to contribute withgood ideas and creativity.In addition, we offer you the best framework conditions for your professional as well aspersonal development.Looking forward to hearing you!Please sent your CV in English in Italian by replaying to this job advertisement

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